Live Tech Support from firedog - 30 Minutes

Want your computer, wireless network and all of your digital gadgets to run more smoothly? No problem. All you need is a little help from the experts at firedog. We’ll provide 30 minutes of live technical support—remotely via Internet— 24 hours a day, 7 days a week, whenever you need it.

If you like, you can use the 30 minutes to get basic training in Vista, Office, MP3 players, cameras or any other digital gadget. Is there something in particular you want to learn? Just ask—firedog is ready to help.

How it works:

24/7 tech support: No matter when you need technical assistance, you can always choose to talk or type. Our firedog pros can identify and correct problems through online chat and by remotely accessing your computer via Internet. You can even talk to the technician over the phone while you watch him work.

Computer checkup: Invite us to check your computer via the Internet, and we’ll run a diagnostic to identify issues with your hardware, software or operating system. We’ll also detect and remove viruses and spyware.

Networking setup & support: Via remote access, firedog can also help you set up and troubleshoot your wireless network. We’ll determine if your hardware is properly installed, configured and functioning. And we’ll check to ensure that your firewall and browser security are working correctly—to make sure that your personal data stays personal.

Support for all digital gadgets: To get the most out of your computer, your peripherals need to perform, too. So this service package includes both online and phone support for all of your other gadgets—MP3 players, cameras, printers, scanners and more.

Live training: We’ll train you to do more with your Vista operating system as well as your suite of Microsoft Office programs. We can also teach you how to use your MP3 player, burn a CD, create a photo slideshow, transfer video clips to your computer and more—the choice is yours.

15-minute increments: When you purchase this service, you can redeem it in 15-minute increments. If you just need a quick fix, the rest of the time you’ve purchased will be stored as credit in our system—use it next time you get into a jam.

Note: In-home service is not included. Online customer registration is required for remote service options. Charges for required hardware or software purchases are not included.

Why choose firedog?

We’ve got the answers: firedog is the ultimate one-stop shop for all of your technology needs—we make the complex simple. Only firedog technicians can provide you with the knowledge and expertise you need for your entire technological world.

We stand behind our work: firedog services are guaranteed!

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