Privacy Policy

Customer privacy is a major priority at Circuit City, and we take great care to protect your information. The Circuit City Privacy Policy lays out the ways in which we gather and protect information, and how you can control your personal information.


Circuit City cares about your privacy and we want to ensure you have the information you need to protect your personal information.

We take your privacy seriously, and we want you to know how we collect, use, share, and protect your information. "Circuit City" means any entity that carries the Circuit City brand, and any of our subsidiaries or divisions.


We want you to read the whole policy. This highlights section provides a summary of Circuit City privacy practices, and is not the whole policy.


What We Collect

  • We collect two types of information:

    (1) information we receive from you
    (2) information we receive from others

    • We may collect personal information such as your contact, billing, and shipping information. We may also collect demographic information, such as your birthday.
    • We collect information regarding your interactions with our websites and mobile apps.
    • We may obtain additional personal and non-personal information from third-party providers.

Information we receive from you includes information you share with us, such as when you create an account on one of our websites. This also includes information you provide us through technology, such as through a cookie placed on your computer when you visit our websites. We also receive information from other sources to help us supplement our records, improve the personalization of our service to you, and detect fraud. Our goal is to limit the information we collect to the information needed to support our business.

Information you give us about others

You may give us information about other people, such as the name and address of a gift recipient, or the name and contact information of someone who will pick up items for you at a store.


Information from other sources

We may receive information about you from other sources, including third parties that help us update, expand, and analyze our records and identify new customers, and provide products and services that may be of interest to you.

 

Information collected automatically online

We collect information about your interactions with us, including the type of device or browser you're using, your IP address, your browsing behavior while on our website, and the URLs of the websites you were at before you visited our site (these are called "referring URLs").

Circuit City and our partners use technologies such as cookies or similar technologies to analyze trends, administer the website, track users' movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.
We may permit third-party service providers to collect and process some information from our digital properties. We may share personal information with those providers and may have similar arrangements with interest-based advertisers. We provide more information about interest-based ads below. Our digital properties are not designed to respond to "do not track" requests from browsers.
We collect information to deliver the products and services you request and to help improve your shopping experience. We collect information from you in a variety of ways when you interact with our stores, websites, and mobile services.

 

How We Use the Information We Collect

We use your personal information to provide you products and services, such as to fulfill your requests for products or to help us personalize our offerings to you. We also use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions.

Examples include, but not limited to:

  • To fulfill your requests for products and services and communicate with you about those requests;
  • To register and service your account;
  • To administer contests, sweepstakes, promotions, and surveys;
  • To provide customer service and alert you to product information, including recalls;
  • To help us personalize our service offerings, websites, mobile services, and advertising;
  • To help us improve your experience in our stores and through our websites and mobile services;
  • To send you information about our products, services, and promotions;
  • To respond to reviews, comments, or other feedback you provide us; and
  • To protect the security and integrity of our websites, mobile services, and our business.


To do this, we combine personal and non-personal information, collected online and offline, including information from third party sources. To do this, we combine personal and non-personal information, collected online and offline, including information from third party sources.

 

Information retention

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

 

How Do We Share Your Personal Information Outside of Circuit City?

We will not sell or rent your personal information. We may share your personal information in limited circumstances, such as to conduct our business, when legally required, or with your consent.

We may share your information with third parties to perform services on our behalf such as:


  • Fulfilling orders and delivering packages
  • Scheduling and performing installations
  • Servicing products
  • Sending Circuit City marketing communications
  • Fulfilling subscription services
  • Conducting research and analysis
  • Applying for credit cards and processing credit card payments



We may share personal information in connection with financial products or services related to our business, such as private label credit cards. For example, when you apply for a Circuit City credit card, and while you have a Circuit City credit card, we share your personal information with our banking partners that issue the card.

Sometimes we may be required to share personal information for legal reasons, for example, if we are required to do so by a regulation, court order, subpoena or other legal process. We may also share information when we believe it's necessary to comply with the law or to respond to a government request, or when we believe disclosure is necessary or appropriate to protect Circuit City, our customers, or others.

We may share personal information in the event of a corporate sale, merger, acquisition, dissolution, or similar event. If such an event takes place, we'll notify you through e-mail (if we have your e-mail address) and/or a prominent notice on our applicable website(s) of any change in ownership, as well as any choices you may have regarding your personal information.

 

How We Protect Your Personal Information


We recognize the importance of maintaining the security of our customers’ personal information. We use reasonable security measures, including physical, administrative, and technical safeguards to protect your personal information.
We have a team of associates who are responsible for helping to protect the security of your information. Whether you are shopping on our websites, through our mobile services, or in our stores, we use reasonable security measures, including physical, administrative, and technical safeguards. These measures may include security access controls or other physical security safeguards, information security technologies and policies, procedures to help ensure the appropriate disposal of information, and training programs.

We use a variety of information-security measures to protect your online transactions with us.

  • We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it.
  • Our digital properties use encryption technology to protect your personal information.

We are committed to protecting your information, but you can do your part. You should create a strong password and protect against unauthorized access to your password and your computer. Be sure to sign off when finished using a shared computer and do not share your password with anyone. We cannot guarantee the security of any information you transmit to us and by using our digital properties you acknowledge that you do so at your own risk.

 

What are Your Choices?


You may at any time:

  • Stop receiving marketing or promotional e-mails, direct mail, phone, and mobile marketing communications
  • Update and correct your personal information
  • Deactivate your account
  • Request removal of information you post on our digital properties; in some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and why

To do any of these, let us know by one of these methods:

  • Follow the directions in a marketing e-mail, direct mail, or mobile communication that you receive from us
  • Provide your request and current contact information through one of the contact methods listed under "Contact Us" below

Please note: Even if we are able to anonymize or make your content or information no longer visible, this does not ensure complete or comprehensive removal of your content or personal information from the Internet.

Contact Us

If you have any questions about our Privacy Policy or practices please contact us.